At Giacomo Fragrance, customer satisfaction is important to us. We want you to feel confident when shopping with us.
Return Eligibility
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We’ll review the issue and help determine the appropriate solution.
For hygiene and safety reasons, opened or used fragrance and body care products may not be eligible for return.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact our support team with your order details and clear photos of the product and packaging.
Refunds
Once your request has been reviewed and approved, eligible refunds will be processed using the original payment method where applicable. Processing times may vary depending on your payment provider.
Exchanges
Exchanges may be available for eligible items depending on the circumstances and product availability.
Important
Please contact us before sending any product back. Unauthorized returns may not be accepted.
If you have questions regarding a return or refund, please contact our customer support team.
Thank you for shopping with Giacomo Fragrance.